How do I get a missing third-party bank statement?
If you are missing a third-party bank statement in Global Payment Plus, you can retrieve it again via a repeat download. Proceed as follows.
- Select the menu item "File downloads" under "Administration" in Global Payment Plus.
- Click on the relevant bank access and below on "Repeat download".
- Select the order type and the period for the repeat download.
- Start the repeat download by clicking on the button "File download".
- Click on the tab "Downloaded files".
- In the "Downloaded Files" area, all files retrieved from the respective bank server are displayed. Newly retrieved files are highlighted in bold type.
- In the line of the newly retrieved third-party bank statement, click on the download arrow at the right end to open the file or save it locally on your computer.
Further information
- In order to view accounts and the associated transactions and statements in Global Payment Plus, you need a display permission. If an account is not displayed, this may be due to a lack of authorisation. This can happen especially with newly added accounts.
- Read here how to check and update your display permissions.
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